FAQs: What are my current contract prices, terms & conditions?

The information below sets out our terms & conditions for different customer groups. The terms & conditions below are not optional, they only apply to customers in specific situations.  If you fall into one of these groups you are able to choose another contract.  We are always happy to discuss your account and look at the right options for you, so please contact us for more information.  If you do not fall into any of these groups, please contact us to discuss contract options.

 

Transferred Customer Terms & Conditions 2018 - '19

Scheme of Terms & Conditions for Transferred Customers 2018 - '19

Price Conditions for Transferred Customers in the Northumbrian Water area 2018 - '19

Price Conditions for Transferred Customers in the Essex & Suffolk Water area 2018 - '19

 

Transferred Customer Terms & Conditions 2017 - '18

If you were a customer of Northumbrian Water or Essex & Suffolk Water, your water and / or sewerage services transferred to us on 1 April 2017 and we are very pleased to be your retailer. Your service continues to be protected, as are the prices you are charged.  Details can be found in the following documents.

Price Conditions for Transferred Customers in the Northumbrian Water area 2017 - '18

Price Conditions for Transferred Customers in the Essex & Suffolk Water area 2017 - '18

 

Interim Supply Terms & Conditions

These apply to you if your water and / or sewerage services have been moved to us because your old retailer is no longer exists, and are different for England & Wales and Scotland.

Scheme of Terms & Conditions for Interim Supply Customers in England & Wales 

Scotland Default Charges (Provider of Last Resort)

 

Scotland Terms & Conditions

Standard terms and conditions for the supply of water and waste water services to business customers (Scotland)

 

Gap Site Terms & Conditions

These apply to you if you are allocated to us as your premises have been newly identified as eligible to be supplied by a retailer, and you have yet to choose your retailer.

Scheme of Terms & Conditions for Eligible Exit Area Customers in England & Wales 

Default Charges for Gap Sites in Scotland 

 

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